A year and a half ago I released my first premium WordPress plugin, Advanced Ads. It’s true that once the plugin was out, my most important task was support. Support is a crucial element that determines not only the success of the project, but also how happy everyone will be, me included.
With this in mind, I constantly optimized my approach to providing support. Let me share with you what I learned. Read on to find out what I learned about support, the four sides that will help you understand each request, which fears of mine proved to be unfounded, what an efficient support system looks like and, last but not least, how to optimize support.
Source: Smashing Magazine